Resume
PROFESSIONAL EXPERIENCE
November 2013 to Present
Liberty Mutual Insurance, Nashville, TN
Training Specialist, Southeast Region
Conducted classroom, in-agency and webinar training for over 1200 agents and brokers
Developed relationships with executive leadership to promote Learning Services initiatives
Executed revisions as lead trainer on Introduction to Commercial Insurance, Construction Defect,
and Additional Insured Workshops
January 2009 to November 2013
Liberty Mutual Insurance, Nashville, TN
Underwriting Specialist – Tennessee Region
Participated in WC Profit committee and Expert Edge training; developed training PowerPoint. Developed PowerPoint for additional insured training on eCLIQ forms
Created self-directed additional insured training for employee intranet used using Camtasia
Conducted Safeco systems and procedure training to Legacy Montgomery and new employees
Exceeded 2012 Production goal by 10% and 2012 Loss Ratio goals by 34.8%
July 2001 to January 2009
Safeco Insurance Company, Duluth, GA
Underwriting Specialist-Safeco Business Insurance, Florida Team, Southeast Region
Provided training as Subject Matter Expert for General Liability for Southeast Region
Created and conducted training for underwriters on developing ‘a’ rates, Additional Insured endorsements, and General Liability coverage part
Maintained positive growth levels on book of business in excess of $10,000,000 in annual written premium.
Led General Liability Hartford and Indianapolis underwriting audits
October 1998 to July 2001
Safeco Insurance Company, Indianapolis, IN
Product Management Commercial Specialist – General Liability
Coordinated Ultra Specialty Services product development
Participated in Construction Defect Committee that determined position on contractors risk selection countrywide; developed underwriting guide article on that topic
July 1991 to October 1998
American States Insurance Company, Indianapolis, IN
Product Management Commercial Specialist – General Liability
Coordinated Golf Program and development of rates, rules, manual pages for General Liability portion
Authored Underwriting Guide article for Golf Program
Reworked Named Insured, Liquor Liability and Additional Insured Guide Articles
Provided support for regional offices, participated in pricing process and coordinated rate/rule and form state filings in assigned territory – 18 states and 8 regional offices.
July 1989 to July 1991
American States Insurance Company, St Louis, Missouri
Field Sales Manager
Territory encompassed 55 agents in metro St. Louis and Southern Illinois
July 1987 to July 1989
American States Insurance Company, St Louis, Missouri
Commercial Underwriter
Territory – metro St. Louis and southern Illinois
ACADEMIC BACKGROUND
Bachelor of Science Degree Middle Tennessee State University, Summa Cum Laude
Industry designations earned: Insurance Training Professional (ITP), Chartered Property Casualty Underwriter (CPCU), Associate in Management (AIM), Certified Life Underwriter (CLU), Certified Risk Manager (CRM); Associate in Reinsurance (ARe), Certified Insurance Counselor (CIC), Associate in Risk Management (ARM), Associate in Underwriting (AU)
SKILLS
Critical thinking
Decision making – incorporating both facts and relationship issues
Clear and direct communication